Why is it important that you have a vendor manage your incoming DonorNet® Call Organ offers? “Seek First to Understand, Then to Be Understood”.
Prior to DonorNet® 2007, match lists were generated electronically but the organ offers were made manually based on contemporary OPTN guidelines and local practice. Subsequently, the transplant center for the potential recipient received donor information by telephone that involved either the onsite OPO professional or through a telephone intermediary relaying information about the donor. Which as you can imagine was a very time consuming and inconsistent process. During that period there were difficulties transmitting a full clinical picture of the donor and therefore restricting the transplant center from going back to reference the information during the period between donor offer and organ retrieval.
Fortunately, with new technologies such as the internet mainly,and databases, UNET was born and on December 9, 2006, UNOS released DonorNet® 2007®, for voluntary use or “beta” trial use. The stated goal of DonorNet® 2007 was to: ‘facilitate and expedite organ placement’.
The point of DonorNet® 2007 was to make it possible to ‘send’ multiple offers simultaneously. Great idea right?As you can guess this initially led to an extraordinary increase in the volume of unwanted offers to multiple centers. Fast forward and DonorNet® was adopted as the new norm. At first the mandatory incorporation of an electronic organ offer system was met with angst by some members of the transplant community. In fact, initial surveys completed by transplant practitioners and administrators expressed frustration with the sudden increase in the number of organ offers that did not lead to transplants.
AND… This is where we (Transplant Coordinators of America) come in. We were the first company that realized there was a real need for experienced transplant professionals to help transplant centers “weed out”, or “filter” unwanted organ offers and thus TCOA was born. The President of TCOA and one of our Sr. Coordinator’s and original founders Gray Granger both worked for UNOS and were working directly with this new technology from its inception. Although, we were founded in 2005 we were primarily coordinating transportation of organs to the recipient center and surgical team fly outs. It wasn’t until the inception of DonorNet® that we shifted our company’s vast expertise to screening organ offers for transplant centers after identifying the problem first hand.
Unlike other copycat companies, we have an unmatched understanding as to how to handle incoming organ offers properly because we have been doing it longer than anyone else in this field. No other company offering similar services has been in the organ transplant field longer and understands what it was like before UNET and DonorNet®. Steve Pitzer, CEO began in the transplant field in 1986. Most of all our team as well as both Steve and Gray also worked in the OPO field for countless years so they have full knowledge as to what to do and what to expect from the eyes of the procurement coordinators as well. Please do not mistaken our vast years of experience as “old schooler”, as our staff and company stay on the cutting edge of all the latest trends, news, and technologies that pertain to our field of organ transplant.
If your transplant center is finding it hard to stay afloat managing the number of incoming organ offers, and is finding it even harder to retain your coordinator staff from burnout, we can provide the perfect solution.